Leverage Google Business Messages and allow customers to chat directly from the search results on Google Maps, Search, and Ads. Create a stronger engagement with Google Search and deliver hyper-personalized CX with smart icons, carousels, photocards, and chatbots. Choose from a number of entry points for users to chat with your business, engage high-intent visitors, drive more sales, and provide efficient customer care by being available 24*7 to answer queries.Get Started
Features & Benefits of Google Business Messages
of the customers would make a purchase online if they get responses to their queries real-time.
How Google Business Messages works
FAQs on Google Business Messages
Google Business Messages (GBM) is a marketing platform that empowers businesses to meet customers where they already are. With GBM Customers can initiate conversations with brands on their own terms when they need help or have questions. Google Business Messages help enterprises to automate one-to-one conversations and helps brands drive sales, while giving customers the real-time responses they want at their moment of highest intent.
Google Business Messages enables brands to increase conversions with contextual and hyper-personalized conversations for sales or services directly. Within Google Maps, a customer can get immediate responses to questions like store location, timings, product availability, pricing, and others. It can also help brands to convert searches into business opportunities by providing quick responses to customer queries and boost the conversions.
Google Business Messages api is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results. It enables brands to meet their target audience and customers where they are and equips them with a comprehensive business messaging solution to drive loyalty, purchasing, scheduling, and upsell through rich features.
Google Business Messages is a mobile conversational channel that brings all the chats from different entry points of Google Maps, Search, and brand websites to create rich, and enhanced customer experience.
Here’s how GBM can benefit your business:
- It enhances customer care with the ability to connect with a live agent and drive sales.
- Gives you the ability to leverage the world’s largest search engine as an entry point for your customer service.
- Helps you improve your customer satisfaction (CSAT) score.
- Connects with customers where they already are on Google Maps and Google Search.
- Offers timely, and personalized conversations.
Brands that turn on chat have their messages saved to the account they use to manage their Business Profile on Google My Business:
– If you delete a message from one device, it’s permanently removed from all linked devices and you can no longer access them.
– Please note:The messages are deleted from your devices only. The recipient can still find the conversation on their devices.
With GBM, you get to export and download messages to keep for your records.
Google Business Messages: Use Cases
Capture CSATs Effectively
Enhance customer journey from consideration to purchase phase by recording the satisfaction score and feedback
Assist Patients from searching your medical facility, schedule appointments and real-time responses to queries