Automate inbound campaigns through keyword-based auto-responses with Route Mobile’s 2 Way Messaging. Now manage inbound requests with configurable auto-responses, validate service messages by sending an SMS with a code, accelerate customer retention and loyalty, monitor and manage ROI.
Get StartedFeatures and benefits of 2 Way SMS
Product Trivia
75%of consumers are comfortable receiving SMS messages from brands as long as they opt for it
How 2-Way SMS Messaging Works?
Improve CX & ROI through every messaging campaign using 10DLC, Short Codes and FTEU Short Code
10DLC
Increase throughput and improve SMS delivery with 10DLC
- Message Deliverability without the risk of carrier filtering
- Reduced overhead costs
- Enhanced deliverability
Short Codes
Add more power to your local branding and recognition with Shorts Codes
- High volume & high throughput messages compared to long codes
- Message Deliverability without the risk of carrier filtering
- Easy customer feedback
- Cost effective
FTEU Short Code
Drive scalable SMS campaigns with FTEU Short code
- Free for end user
- High volume & high throughput messages compared to long codes
- Supports Binary Message
- Message Deliverability without the risk of carrier filtering
- SMS-based chatbot for better engagement
- Seamless user authentication
- Easy customer feedback
FAQs on 2-Way Messaging
We all know that communication is not a one-way street so as business communication we need to build two-way relationships. It’s an online platform that allows you to send and receive messages done via web messaging platforms or APIs. It’s done using shortcodes or virtual long numbers. With 2 way messaging you can track the messages who had responded, send appointment reminders, ask for customer feedback, share booking confirmations, and many more.
Enrich customer experience-
When your messages are paired with a single number then you are customers can save the number and start with a meaningful conversation. It also helps to monitor and further collect customer feedback.
User-Friendly APIs-
All the messages are shared via web messaging platforms or APIs and Route Mobile’s 2-way messaging platform, has an easy-to-use API that allows users to send and receive messages and then monitor them as per their need.
Streamline your Business Process-
When airlines wanted to inform about the change in the flight timings, then they earlier used to call them this used to consume a lot of time for them. But with the automation and SMS being shared with them they are easily able to share to a mass number of people and expect the customer to respond quickly and easily.
Two-way messaging has a great potential to drive customer engagement and is a perfect tool for increasing ROI.
Here are different ways you can use 2 way SMS-
Appointment Reminders-
It is used to send the automated text to your customers, patients so that they never miss an appointment. By sending appointment reminders messages you can reduce the missed appointments and boost the unconfirmed appointments. It can be used in any business that requires a prior appointment and they can be easily reminded effectively.
Customer Feedbacks-
Customer feedback encourages businesses to get to know how your product is been perceived by customers and improve if needed. With 2-way messages, customers are easily able to share the feedback and have more chances of messages being read and actioned.
Online Delivery Tracking-
The eCommerce industry is benefited by sharing online shipment tracking with their customers. Brands can send SMS notifications to their customers about the shipment and also let them know if there is any delay in the delivery.
It’s simple to integrate with Route Mobile’s 2 Way SMS Messaging, firstly you need to select what messaging platform you want and then set up an account with Route Mobile’s 2 way SMS messaging. Once that is done you can send or receive the messages and then monitor and track the responses.
For more information about 2-way SMS messaging our team of experts can help you out in setting up a campaign. Contact us now!
